Sysqs includes more than two million titles in its online database, with an inventory of 1.3 million available for immediate delivery. Selections include Audiobooks, Books, Movies-DVDs, Music-CDs and Games.
 
 
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Orders, Cancellation and Payment :
 
1.What is the condition of items that are sold and how do I place an order?
All items sold by Sysqs are brand new. Sysqs does not sell used or defective or rejected merchandise. Orders are placed via eBay. Please log into your eBay account and make purchases at our store at http://stores.ebay.com/sysqs
2. Did my order go through?
One way to be sure that your order has been completed is by going to 'My eBay Page' where you will see details of the purchase. You will also receive an order confirmation email once your order has been accepted.
3 . How do I cancel or make changes to my order?
Orders are processed in real time and it is not possible for us to make revisions to orders after they have been placed.
4. What forms of payments do you accept?
Our preferred mode of payment is Paypal. However we accept the following forms of payment
  • Cashier Checks, Money Orders and Personal Checks drawn in US Dollars
  • Credit Cards ( American Express, Discover, Mastercard, Visa)
  • Cash in US Dollars. ( Must be sent CERTIFIED / REGISTERED mail and must be insured for the value of money enclosed)
  • Paypal
    • 5. I don't have Paypal but will like to pay with a Debit / Credit Card. What cards do you accept and what is the process?
    The following credit cards are currently accepted.
  • American Express
  • Discover
  • MasterCard
  • Visa
    • During the checkout process select Payment using Credit Cards. Once check out is completed please complete the the Credit Card form and fax to 443-431-2470.
    6. I like to pay with cash, checks or money orders .How and what address do I mail to?

    Cash in US Currency must be sent CERTIFIED / REGISTERED mail. Checks and Money Orders may be sent using any preferred trackable method of shipment. Payments should be mailed along with the Cash, Checks & Money Orders form to:

    Sysqs, 5200 Daybrook Circle, Suite 360, Rosedale, MD 21237

     
     
    Shipping :
     
    7. Where and how much do you charge for shipping? What about combining shipping for multi-purchases?
    We ship worldwide. However we reserve the right to refuse shipment to any country with or without reason. Please refer to the shipping details of the product that you are purchasing. We combine shipping on multiple purchases on a case by case basis at our discretion. To combine shipping please contact us.
    8. Will you gift wrap and ship to an alternative address?
    Yes we do Gift wrap. To ship the gift to an alternate address please make the changes to the delivery address while checking out within eBay. Our systems are automated to ship only to the address as provided to eBay. Its buyer's responsibility to ensure the accuracy of the address provided to eBay.
    9. How long will it be after I order before my order ships?
    We generally ship orders same business day or within one business day of receiving payment. In the event that we discover the product is damaged or un-merchandisable or if we recognize that the inventory may be otherwise unavailable and will not ship within 2 business days, we will contact you to make arrangements for either a refund, reshipment, backorder or other applicable action.
    10. How do you ship and how long does it take for my order to arrive?
    We ship from several warehouses across the United States. Based upon the proximity of the closest warehouse to your location, you item will likely ship from there. We generally ship using USPS Mail with Delivery Confirmation within the United States using one of the shipping methods as offered in our listing.

    Delivery time estimates as provided by USPS are:
       
    US Postal Service First Class Mail ® Estimated delivery time 2-5 days
    US Postal Service Media Class Mail ®

    Estimated delivery time 2-11 days

    US Postal Service Priority Mail ® Estimated delivery time 1-3 days
    US Postal Service Express Mail ® Overnight to many areas

    For orders being shipped to Canada and other countries, we use either the US Postal Service and/or DHL WorldMail. DHL WorldMail is a service that brings shipments into Canada, and then enters them into the Canadian Postal Service. Unfortunately, no tracking information is available for DHL WorldMail shipments. Normally, shipments arrive within two weeks, but we have seen others successfully delivered after 25 days.
    11. How do I track my shipment?
    We use traceable methods of shipment. In the case of U.S. Postal Service shipments, this is in the form of a delivery confirmation number (which is different than a tracking number in that it may not provide full en route details regarding an item's shipping location). Generally, within 1 business day of our shipping your order, we email you the tracking/delivery confirmation number. Please NOTE: USPS can take 24-48 hours, and sometimes longer, to update the delivery status information for delivery confirmation numbers. Please remember that these are "delivery confirmation" numbers and not "tracking" numbers and, as such, USPS does not always provide en route status .
    12. My order was shipped, but it hasn't arrived yet. Where is it?
    In general, we find that a domestic shipment being transported via US Postal Media and 1st Class Mail will take an average of 4 to 10 Business Days for delivery. At times it may take a bit longer, depending on the region and the local Postal Service. International shipments normally arrive within two weeks, but we have seen others successfully delivered after 25 days.

    If you are concerned about an unusual delay, please contact us and we will be happy to investigate further.
    13. What if the tracking information shows that the package has been delivered?
    Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes. Please, first, check with your neighbors and other family members and around the perimeter of your home. If you still can not locate the package, please contact your local mail carrier. That local carrier will be the one with the knowledge of where, how and to whom the package was delivered and will be the fastest path to locating your item.
    14. What if the tracking information shows that the package is being returned
    Upon receipt of your package (returned by the carrier), we will contact you to make arrangements to have the item reshipped. Those arrangements will include verifying the shipping information and, in most cases, an additional charge for re-shipping the item.
    15. How do I change my shipping address?
    We process orders in real time and as such once an order has been placed, we are unable to change the shipping address. To have purchases shipped to an alternate address please make the changes to the delivery address while checking out within eBay. Our systems are automated to ship only to the address as provided to eBay. Its buyer's responsibility to ensure the accuracy of the address provided to eBay.
    16. Can I change my shipping method after ordering?
    Unfortunately no. Once the transaction has been done, the shipping method cannot be changed.
    17. What's the difference between a domestic and an import?
    Aside from their country of origin, domestics and imports differ in several manners, namely Different regions/versions- In the case of audio product, imports may be a different version with different songs than the US release. In the case of video, the entire format may be incompatible with a US system (or vice-versa) and will not play, so please check with your operating system before ordering an import. Liner notes- Imports usually have their liner notes in a language other than English. Shrink-wrap- a large number of imported CDs do not have shrink-wrap and consequently can appear used. However, all of our items are brand new and never used.
    18. May I combine freight?
    Unfortunately no, the freight is a piece-by-piece cost.
    19. Does Sysqs ship internationally?
    Yes, we will always ship worldwide.
    20. Will I have to pay customs on an international shipment?
    You may. Though we do our best to avoid fees for our customers, a shipment may be charged Customs fees upon its arrival in your country. We assume no responsibility for this so please check with your local customs office to see if your order will be charged.
     
     
    Returns :
     
    21. I need to return one or more items from my order. How do I arrange for a return?
    Your satisfaction guaranteed! If you receive damaged, defective or incorrectly shipped merchandise please notify contact us within 30 days. In order for us to process a return as quickly and efficiently as possible, we need to assign a Return Authorization Number. Please read the Return Policy for details.
    22. What if I get a damaged, defective or wrongly shipped item?
    Damaged, defective and wrongly shipped items can be returned for replacement, only. Please contact us on how to go about getting a replacement.
    23. Do you pay for return shipping?
    We don't pay for return shipping unless if we wrongly shipped an item.
    24. What's your Return Policy?
    Please refer to our return policy section for further details.
     
     
    Contacting Sysqs :
     
    25. Does Sysqs have a physical store?
    No, the Sysqs exists only on the World Wide Web!
    26. Does Sysqs have a catalog?
    All of our available titles are here for you to search, 24 hours a day.
    27. How do I contact Sysqs aside of using the Customer Service form?
    While we do not currently have a call center to accept questions by phone, Sysqs can be reached by fax and regular mail.

    Fax Number: 443-431-2470
    Mailing Address:
    Sysqs
    15920 Tournament Drive
    Gaithersburg, MD 20877
    United States