Sysqs includes more than two million titles in its online database, with an inventory of 1.3 Million titles available for immediate delivery.
 
 
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Sysqs Return Policy
  • We want to help you if your order isn't correct for any reason, including:
    • Receiving the wrong item(s): You may return the item(s) at no charge (we'll cover the shipping) and we'll immediately ship you the correct item(s).
    • Receiving item(s) you didn't order: You may return the item(s) at no charge (we'll cover the shipping).
    • Missing item(s): First, check the packing slip to insure that your order hasn't been sent in multiple shipments (there are no extra fees for multiple shipments). If not, contact us and we'll make sure to get your item to you immediately.
    • Unfulfilled order(s): Have you tried tracking your order? If you feel that the item should have been fulfilled/shipped, please contact us. You may also cancel your order at any time prior to shipment.
  • Money Back Guarantee: We will always refund your shipments within 30 days (minus S&H) if the item has not been opened. Please contact Customer Service for return authorization so we can process your return. If the problem is a result of our error, we will pay the return freight.
    • Sysqs requires the following be completed in order to receive credit for a return:
     
  • Your Return Shipment must be shipped within 30 days of the date your order was shipped.
  • You must fill out the RMA # Request form online to receive a Return Authorization (RA #) number, fill out the Return Form in its entirety, and include it with your return. Items without a return form will not be accepted for a refund.
  • All packages must have the RA# listed on the outside of the package as well as on the return form. Returns without the RA # listed on the outside will not be accepted.
  • Merchandise must be factory sealed to receive a refund.
  • Opened items cannot be returned unless a Customer Service Representative deems the item defective and a RA # is issued.
  • Defective Items will be replaced for the same item only. No refunds will be issued for a defective item.
  • ALL of the Original Packaging including but not limited to Case, Booklets, Liner Notes, Bonus Discs, MUST be included.
  • Customer is responsible for return postage. Return postage is non-refundable.
  • Shipping Charges from the original order are non-refundable.
  • Sysqs is not responsible and will not issue a refund for merchandise lost in transit as it is being returned.
  • International Customers are responsible for any Duty Taxes or additional charges added to the order by a Customs Official. If an international order is refused, Duty Taxes and Shipping Charges are the responsibility of the Customer.
  • Promotional Items (DVDs, CDs, etc.) cannot be returned for ANY reason, unless a Customer Service Representative deems the item defective and a RA # is issued. The defective items can only be exchanged for the same title.
  • Special Order and Clearance items cannot be returned.
  • Returns sent C.O.D. will not be accepted
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